For Which I Receive No Renumeration

I try to give credit where it’s due.

For years, we’ve used the online pet outlet Chewy.com to buy food for our dogs Bonnie and Dixee. Their prices are very competitive and they offer free shipping if you sign up for regularly scheduled orders. My wife calculated how much our dogs ate, placed the order, and then we never had to worry about buying food for the Bumpasses. The FedEx guy would show up every two weeks with food, and if there was any problem, they replaced the food or made the situation right at no charge. The Chewy delivery became a ritual at our house. In fact, the night Bonnie died, the FedEx deliveryman dropped off a case of food for Bonnie, giving her the delightful opportunity to lose her mind at a strange truck coming down our long driveway and the driver lugging a large box to deposit outside the door. She always loved to explain to “intruders” how unwelcome they were.

Since we had received a case of food we would never use on the very evening of Bonnie’s death, my wife contacted Chewy.com and advised them that we would no longer need scheduled shipments of her food. We expected, at best, some sort of boilerplate acknowledgement.

But what Chewy.com did was to refund our money. Instead of arranging for us to return the food, they asked us to donate the recently delivered case to a pet shelter or other organization of our choice. They also sent my wife a very personal note of condolences.

Then, one day last week, my wife was surprised at home with a delivery of a dozen of some of the loveliest roses I’ve ever seen, sent from Chewy.com, along with another nice note.

Things like this make an impression. Clearly, their low prices and convenient delivery are not the only reasons why this company has such loyal customers. If you have pets, I enthusiastically recommend to you the products and services at Chewy.com.

~ S.K. Orr